Manager Home Access FAQs

Why is it important to go to the Manager Home Access “Login” page before logging into DiSH from home?
It confirms you've successfully logged onto the Internet and can access a publicly available Web site. The page also provides you with real-time DiSH availability status and other helpful login information.

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What user name and password do I use?
Use the same DiSH user name and password you use at your restaurant.

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What do I do if I forget my user name or password, need it reset, or it is not working?
From the Manager Home Access page, Go to the "Help E-mail Support" tab or the “Help Live Chat” tab and enter in your question.  For security verification, the support technician will need your name, restaurant number, and Social Security number. You will either receive an e-mail response or will communicate with the technician via the live chat.

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What can I do if I receive the error message, “Invalid username or password?”
If you should receive this error message the username or password does not match the systems information. Try re-entering your username and password; your password is case sensitive so verify that CAPS LOCK is not turned on.

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When attempting to login to DiSH from home, I’m receiving the message "BAD GATEWAY - a DNS lookup error occurred;” what can I do to correct this?”

1. Go into Internet Explorer
   
2. Select “Tools” and then “Internet Options”
   
3. Select the “Connections” tab
   
4. Select “Lan Settings”
   • Uncheck “Use automatic configuration script”
     
   • Check “Use a proxy server”

I am getting the following error message when logging into DiSH: “Session Manager failed to open.” What is this referring to?
The “Session Manager” is needed in order to access applications on DiSH (i.e., LMS, ParPull, eSmallwares, Reports). This error means that your Pop-up Blocker is not allowing “Session Manager” to open. Follow these steps to turn off Pop-up Blocker for this site.

• Open up your Internet Explorer Web browser
• Click on “Tools” in the Toolbar at the top of the page
• Click on “Pop-up Blocker”
• Click on “Pop-up Blocker Settings”
• Type in *.darden.com and click on “Add”
• Click “Close”

Who do I contact for help if I have a problem logging in from home?
Go into Internet Explorer and in the address bar type in http://dish.bahamabreeze.com, http://dish.olivegarden.com, http://dish.longhornsteakhouse.com, http://dish.thecapitalgrille.com, http://dish.bahamabreeze.com or http://dish.seasons52.com.

Select the “Help E-mail Support” tab and submit the problem. You will receive a response by the next business day.

How do I disconnect from DiSH?
Simply click on the "Sign Out" link at the top right corner of DiSH.

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PROBLEMS ACCESSING DISH APPLICATIONS FROM HOME

I am having trouble accessing LMS and/or ParPull from home. What can I do to resolve this?
There could be a few reasons why you are having trouble:

1. “Session Manager” needs to be running on your computer
2. You may need to clean out your Internet Cache and Cookies
3. You may need to enable “Microsoft VM (Virtual Machine)”

• Open your Internet Explorer Web browser
• Click on "Tools" in the Toolbar at the top of the page
• Click on "Internet Options"
• Click on "Delete Cookies"
• Answer "OK" to the question, "Delete all cookies in the Temporary Internet Files folder?" (this may take time depending on how much 'surfing' you have been doing)
• Click on "Delete Files" and check the box "Delete all offline content"
• Click "OK" (this may take some time depending on the length of time passed since you cleared these files last)

• Open your Internet Explorer Web browser
• Click on "Tools" in the Toolbar at the top of the page
• Click on "Internet Options"
• Click on the “Security” tab
• Click on “Internet” and then click on “Custom Level”
• Scroll down and look for “Microsoft VM” (If you don’t see it, click here for information about downloading and installing the patch)
• Set the option for “Medium safety” and click “OK”
• Scroll down and look for “Scripting of Java applets” and click on “Enable”
• Click “OK” again

• Open your Internet Explorer Web browser
• Click on “Tools” in the Toolbar at the top of the page
• Click on “Pop-up Blocker”
• Click on “Pop-up Blocker Settings”
• Type in *.darden.com and click on “Add”
• Click “Close”

• Open Internet Explorer
• Select “Tools” and then “Internet Options”
• Select the “Security” tab
• Select the “Internet” globe icon & click on “Custom Level”
• Select the “Prompt” radio button for the following:
  • “Download unsigned ActiveX controls”
• Select the “Enable” radio button for the following:
  • “Download signed ActiveX controls”
  • “Run ActiveX Controls and plug-ins”
  • “Script ActiveX controls marked safe for scripting”
  • Click on “OK”