Wednesday, August 24, 2016

Manager Home Access FAQs

NEW MANAGER HOME ACCESS MESSAGES PASSWORDS AND LOGGING IN/LOGGING OUT PROBLEMS ACCESSING DISH APPLICATIONS FROM HOME HOME COMPUTER: SOFTWARE/SETTINGS/BROWSER
NEW MANAGER HOME ACCESS MESSAGES

Why am I being prompted to download new software?
We have implemented a new Manager Home Access Device, which is running updated software. The new software will be automatically be updated for you. Depending on your settings, you may recieve a series of prompts asking your permission to update when you access the new device.

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What do I do if I get the message, "Do you want to download, install, and/or execute software from the following server?" (Secureaccess.darden.com)?
You should select the "Always" option, as in the example below:



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What do I do if I get "Warning - Security" alert from Juniper Networks, Inc. asking, "Do I want to run the application?"
You should check the "Always trust content from this publisher" checkbox. See the following example:



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PASSWORDS AND LOGGING IN/LOGGING OUT

Why is it important to go to the Manager Home Access “Login” page before logging into DiSH from home?
It confirms you've successfully logged onto the Internet and can access a publicly available Web site. The page also provides you with real-time DiSH availability status and other helpful login information.

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What user name and password do I use?
Use the same DiSH user name and password you use at your restaurant.

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What do I do if I forget my user name or password, need it reset, or it is not working?
From the Manager Home Access page, Go to the "Help E-mail Support" tab or the “Help Live Chat” tab and enter in your question.  For security verification, the support technician will need your name, restaurant number, and Social Security number. You will either receive an e-mail response or will communicate with the technician via the live chat.

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What can I do if I receive the error message, “Invalid username or password?”
If you should receive this error message the username or password does not match the systems information. Try re-entering your username and password; your password is case sensitive so verify that CAPS LOCK is not turned on.

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When attempting to login to DiSH from home, I’m receiving the message "BAD GATEWAY - a DNS lookup error occurred;” what can I do to correct this?”

  1. Go into Internet Explorer
  2. Select “Tools” and then “Internet Options”
  3. Select the “Connections” tab
  4. Select “Lan Settings”
    • Uncheck “Use automatic configuration script”
    • Check “Use a proxy server”
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I am getting the following error message when logging into DiSH: “Session Manager failed to open.” What is this referring to?
The “Session Manager” is needed in order to access applications on DiSH (i.e., LMS, ParPull, eSmallwares, Reports). This error means that your Pop-up Blocker is not allowing “Session Manager” to open. Follow these steps to turn off Pop-up Blocker for this site.

  • Open up your Internet Explorer Web browser
  • Click on “Tools” in the Toolbar at the top of the page
  • Click on “Pop-up Blocker”
  • Click on “Pop-up Blocker Settings”
  • Type in *.darden.com and click on “Add”
  • Click “Close”
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Who do I contact for help if I have a problem logging in from home?
Go into Internet Explorer and in the address bar type in http://dish.redlobster.com, http://dish.olivegarden.com, http://dish.longhornsteakhouse.com, http://dish.thecapitalgrille.com, http://dish.bahamabreeze.com or http://dish.seasons52.com.

Select the “Help E-mail Support” tab and submit the problem. You will receive a response by the next business day.

If the problem can’t be resolved via e-mail, click on the “Help Live Chat” tab on the MANAGER HOME ACCESS page. Questions will be answered real-time between the hours of 8 a.m. to 12 p.m. EST and 1 p.m. to 5 p.m. EST (Monday-Friday).

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How do I disconnect from DiSH?
Simply click on the "Sign Out" link at the top right corner of DiSH.

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PROBLEMS ACCESSING DISH APPLICATIONS FROM HOME

I am having trouble accessing LMS and/or ParPull from home. What can I do to resolve this?
There could be a few reasons why you are having trouble:

  1. “Session Manager” needs to be running on your computer
  2. You may need to clean out your Internet Cache and Cookies
“SESSION MANAGER” NEEDS TO BE RUNNING ON YOUR COMPUTER
First, you need to make sure that the “Session Manager” is running. To verify that it is running, check the task bar (on the bottom) and verify that https://secureaccess.darden.com is in the task bar, as illustrated below:



If you maximize the link, you would see the following window:



If you do not have the “Session Manager” running, click on the icon in the upper right.

Then click on “Start” next to Java Secure Application Manager.



You may see a prompt, similar to the following:



Click on the arrow for more options and then select the option to “Always run software from Juniper Networks, Inc.”

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YOU MAY NEED TO CLEAN OUT YOUR INTERNET CACHE AND COOKIES
Follow the steps below to clean out your Internet cache (Temporary Internet Files) and cookies:
  • Open your Internet Explorer Web browser
  • Click on "Tools" in the Toolbar at the top of the page
  • Click on "Internet Options"
  • Click on "Delete Cookies"
  • Answer "OK" to the question, "Delete all cookies in the Temporary Internet Files folder?" (this may take time depending on how much 'surfing' you have been doing)
  • Click on "Delete Files" and check the box "Delete all offline content"
  • Click "OK" (this may take some time depending on the length of time passed since you cleared these files last)
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I cannot get into “Pay and Benefit Info.” What can I do to resolve this?
This could mean that your pop-up blocker is not allowing the application to open. Follow these steps to turn off pop-up blocker for this site.
  • Open your Internet Explorer Web browser
  • Click on “Tools” in the Toolbar at the top of the page
  • Click on “Pop-up Blocker”
  • Click on “Pop-up Blocker Settings”
  • Type in *.darden.com and click on “Add”
  • Click “Close”
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I cannot open reports. What can I do to resolve this?
Most of the DiSH reports are Acrobat files and are not compatible with version 6 of Adobe Reader. To check the version of Adobe Reader you have on your computer, go to the “Control Panel,” then go into “Add or Remove Programs” and look for Adobe (Acrobat) Reader 6.X. If you have it, first remove version 6, then visit http://www.adobe.com/products/acrobat/readstep2.html to download the current Adobe Reader version.

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HOME COMPUTER: SOFTWARE/SETTINGS/BROWSER

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I just purchased a new computer with Windows 10, can I access LMS?
No, the operating system is not supported. Windows 10 comes with Internet Explorer 11 as the default browser. Microsoft Edge is not supported.

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I have Windows 10 and my browser is Internet Explorer 11, can I access LMS?
Internet Explorer 8 through 11 will work with LMS home access. Microsoft Edge is not supported and may result in website errors. .

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Does Manager Home Access work with AOL?
There are compatibility issues when using AOL software and accessing LMS or ParPull. In order to use these applications with AOL, you must minimize your AOL browser and launch Internet Explorer. From Internet Explorer, you should enter the URL for Manager Home Access, http://dish.(your restaurant company name).com. Use the HELP - Live Chat page to get further information about this issue. Please Note: We only support Internet Explorer.

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I get a message stating that my security settings prohibit ActiveX Controls and the page may not open properly. What can I do to resolve this?
  • Open Internet Explorer
  • Select “Tools” and then “Internet Options”
  • Select the “Security” tab
  • Select the “Internet” globe icon & click on “Custom Level”
  • Select the “Prompt” radio button for the following:
    • “Download unsigned ActiveX controls”
  • Select the “Enable” radio button for the following:
    • “Download signed ActiveX controls”
    • “Run ActiveX Controls and plug-ins”
    • “Script ActiveX controls marked safe for scripting”
    • Click on “OK”
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Is DiSH compatible with Windows Vista and Windows 10?
Yes, but you will need to have the Java Runtime Environment installed. Click here to download the Java Runtime Environment for Windows.

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Can I access Manage Home Access with the Windows 10 Operating System?
Yes, you can access DiSH with Windows 10, however you will need to adjust some settings on your computer in order to do so. We've provided a helpful resource for doing that here.

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Can I access LMS with the new Windows 10 Operating System?
Yes, you can access LMS with Windows 10, however you will need to adjust some settings on your computer in order to do so. We've provided a helpful resource for doing that here.

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Can I access DiSH with Internet Explorer 11?
You can access DiSH with Internet Explorer 11, including applications such as LMS and ParPull.

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I received a “Page Cannot be Found” error. What could be the problem?
You may have lost your connection to the Internet. Make sure you're still connected to your Internet provider.

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Will DiSH Manager Home Access work with my firewall?
Yes, if the firewall is configured properly. In most cases, it is better to disable the firewall while using DiSH and reactivate it after disconnecting for Manager Home Access. If you continue to encounter firewall issues while using Manager Home Access, please contact your firewall vendor for additional support.

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