Every time I walk through the doors of the Olive Garden restaurant in North Wales, PA, it’s an adventure. Every day is different, and the new experiences keep my job as a host fun and exciting.
'My main responsibility is making sure guests are happy when they arrive and leave our restaurant, and I take my work seriously.'
Mine is the first face our guests will see, so I welcome them with a warm smile and strive to create an excellent first impression. I make sure our guests are comfortable and do my best to accommodate their needs when I seat them. I want them to feel as if their arrival was anticipated and our team is eager to serve them. After all, when they are at Olive Garden, they are family.
I feel proud when I think about how much I’ve grown since my interview three years ago. In addition to host, I have learned the positions of trainer, to-go specialist and bartender. Being cross-trained allows me to perform multiple roles and lend a hand to other team members who might be momentarily overwhelmed. I take great pride in knowing I can switch gears and take on different roles to help the restaurant run more smoothly, which keeps our guests happy and at ease.
If a server is busy or caught up at another table, I will get their drinks. This makes the guests feel cared for while allowing the server time to catch up. If a table needs to be bussed or food needs to be run, I pitch in. Whenever my host stand is taken care of, I walk around the dining room, offering refills and making sure everyone is having a good experience.
A fond farewell is just as important as a warm welcome. When our guests, filled with memories of warm breadsticks, leave the restaurant, I thank them for dining with us and wish them a great rest of their day.
The positive atmosphere in our restaurant, created by our friendly, supportive team, is not only great for us, it’s beneficial to our guests. When they notice the camaraderie, they are more likely to return. And that’s what we all want.