Serving Our Guests
First dates. Wedding anniversaries. Family dinners. Date nights. Work celebrations. Our restaurants serve as the backdrop to life’s big and small moments, turning everyday meals into long-lasting memories. Our guests trust us to care for their family and friends and to provide exceptional dining experiences. We take this responsibility seriously, and living up to our guests’ expectations is our passion.
Our Portfolio of Iconic Brands
We serve more than one million guests a day across eight unique brands that meet a wide range of guest needs and occasions.
Putting the FULL Back in Full Service
When a guest chooses to dine at one of our restaurants, the choice is about more than great food. It is also about receiving great service in an enjoyable atmosphere. We are the leader in full-service dining because we are relentlessly focused on each area of the guest experience — food, service and atmosphere.
So what do we mean by “putting the FULL back in full service?”
For our restaurant teams, it is a way to reinforce our style of service — which varies with each of our brands. From the island-state of mind at Bahama Breeze to the elegant service at The Capital Grille, our team members take pride in bringing our brands to life and displaying their passion for serving others.
But it goes beyond just serving with pride. It starts the moment a guest arrives as we welcome them through our doors. Once seated, we focus on anticipating our guests’ needs and personalizing their service. And if we fail to meet a guest’s expectations, we recover with excellence and make it right.
Enhancing Convenience In this increasingly digital age, our guests’ need for convenience continues to grow. We are constantly evolving the ways our guests can manage their dining experience — whether it is understanding their wait time, ordering refills, or paying whenever they are ready — while still allowing for meaningful interactions with our team members.
We are using technology to help our guests:
- Easily order inside or outside the restaurant using tools such as tabletop tablets and mobile ordering
- Get seated faster with features such as Online Wait List and Wait List Visibility
- Simplify the order pick-up process with technology like Curbside I’m Here
- Speed up how they pay using online settlement, tabletop tablets or mobile pay
Additionally, we were proud to be able to leverage our digital tools to quickly transition our restaurants to ToGo-only during the COVID-19 pandemic to safely meet our guests’ need for a delicious meal. We will continue to strengthen our digital platform and provide our brands with the tools they need to ensure the guest experience is as convenient as possible.
Sourcing Food with Care
Every day our restaurant teams work hard to carefully prepare and safely serve meals our guests enjoy. We know that where our ingredients come from and how they are grown are integral to preparing great food. We also go to extraordinary lengths to ensure food safety and quality — and we have a dedicated team of experts responsible for leading these efforts…Learn More