Coupa FAQs

Coupa allows for real-time visibility of invoices and payment status. Electronic invoicing gives you more control over your invoices and makes the payment process much smoother. Once your invoice is in Coupa, you can use the Coupa Supplier Portal (CSP) to see its status, including if it is pending approval.

Use of the Coupa Supplier Portal is free.

If you are a Darden supplier and have a valid Coupa Contact email in the Vendor Management Portal, you will receive an email from Darden with a link to register in Coupa.

If you haven’t received a Coupa registration email yet, it is likely that we do not have a Coupa contact email on file. We’ll need you to provide this information in our Vendor Management Portal.

If you have not registered in the Vendor Management Portal, please visit the Vendor Management Portal Page to submit a request for access. When registering, be sure to enter your Coupa contact email so we can send you an email to register in Coupa. Note: Once you register, it will take approximately 3 business days for the information to update in Coupa.

Coupa is used to submit invoices electronically to the restaurant. You no longer need to drop off paper invoice copies and wait for them to be entered by the restaurant. Do this yourself at any time and get notifications of the invoice status through invoice approval

The Vendor Management Portal is used to maintain the information about your company, including your W9 and bank account information, for speedy electronic payment of invoices. Once your registration is approved, you can easily opt for early payment of invoices after a small discount deduction.

Yes, these are two different systems. Coupa is for purchase requests and invoicing while the Darden Vendor Management Portal is for company information and payment details.

Yes, Darden requires that all non-food/non-beverage vendors submit invoices through Coupa. Please refer to the rollout schedule found on the landing page of this website as to effective dates.

iBuy is our internal name for Coupa. Both names refer to the same tool.

Yes, you can use the same account. You simply need to ensure your Coupa contact is correct in the Darden Vendor Management Portal and we can email you a registration link. If you do not have access to this yet, visit the Vendor Management Portal Page. We will send an invitation to the Vendor Management Portal so you can update your Coupa contact information.

We may have the incorrect contact information for your organization. You can update this information in the Darden Vendor Management Portal. If you do not have access to this yet, visit the Vendor Management Portal Page to submit a request for access. We will send an invitation to the Vendor Management Portal so you can update your Coupa contact information.

We may have the incorrect Coupa contact information for your organization. Please update this in the Darden Vendor Management Portal. If you do not have access to this yet, visit the Vendor Management Portal Page to submit a request for access. We will send an invitation to the Vendor Management Portal so you can update your Coupa contact information.

No, the person invited to register with Coupa can set up multiple contacts with access, as needed. It is always good to have at least two people with access to ensure no disruption if the primary Coupa contact is out of office.

Coupa will be used for Darden RSC/Corporate transactions and all restaurant locations. Please continue to bill the RSC/Corporate departments separate from the restaurant(s). When submitting an invoice, there is an option to submit the invoice to a restaurant vs a corporate department. We are rolling Coupa out slowly to the restaurants. Please refer to the rollout schedule found on the landing page of this website to confirm what restaurant locations are available to invoice on Coupa. Until the restaurant is available, please continue to submit invoices as you do today for that location. Once the location you are billing is available in Coupa, you will need to submit all invoices electronically and discontinue billing by any previous methods to avoid duplication or delays.

Invoice copies, while optional, are very helpful in answering questions and ensuring that invoices are promptly approved. Please attach using Image Scan.

No, Coupa does not impact your payment terms. If you do not have a contract with Darden, you will be paid under Darden’s Corporate Payment Terms — with invoices paid on the 7th of the second month following the invoice date (approximately 60 days). For example, an invoice dated between Jan. 1 — Jan. 31 will be paid on March 7.

If your company processes a high number of invoices with Darden on a weekly/monthly basis, you have other options than manually entering the invoices into CSP. Please talk with your Darden contact about the possibility of cXML enablement. If you don’t have a contact, email coupahelp@darden.com.

We would greatly appreciate your collaboration with Darden to begin transacting via the Coupa Supplier Portal as the process provides benefits for both parties. If you have concerns about your ability to participate, please contact your restaurant manager.

Please change your Coupa Contact in the Darden Vendor Management Portal and notify coupahelp@darden.com of the issue. We will then send you an invite using your email. All the historical transaction data will remain accessible. Some basic company information and payment locations/details may need to be updated in the new account, but most of the important information and transaction details are carried over automatically to the new account.

There is not a way to upload invoices through a spreadsheet via the Coupa Supplier Portal.